Customer Care

  • The hardcover material is Art Paper made in Italy.

    The pages are 100 gsm, locally sourced, uncoated, wood-free paper made in Vietnam.

  • Each edition of the planner is undated and is designed for 6 months of written use. One can begin using it right away at any time of the year.

  • Each of our planner editions is refined, thoughtfully created, and small-batched. There are currently two colors for each edition.

    Projector Edition: Earth & Sage

    Please be patient with us until they are restocked. As the planners are undated, they can be purchased at any time of the year.

  • We are currently working on creating other energy-type-specific planners, with the Generator planner coming out in the last quarter of 2026 and the MG planner coming out in early spring of 2027.

    Please follow us on our newsletter to get the first dips on this!

  • Yes, we do! If youโ€™re looking to purchase 10 or more products as a gift for your team, your friends, or anyone you know and love, we have bulk pricing available.

    For more information, email us at hello@yourcompanionplanner.com.

General

  • We accept Paypal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards as modes of payment.

  • Please send an email to hello@yourcompanionplanner.com along with an image of the item(s) you received and your order confirmation so we can expedite a solution.

  • Please send an email to hello@yourcompanionplanner.com within 24 hours along with the invoice number, correct email and shipping address.

Payment & Order

  • We presently ship to 41 countries.

    Our mission is to make our products as accessible to as many people as possible. If our products resonate with you, we will ship them to you! If your country is not listed below, do reach out to us at hello@yourcompanionplanner.com so we can sort something for you!

    Group I:

    USA, Canada, United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Switzerland, Denmark, Sweden, Finland, Norway

    Group II:

    Poland, Czech Republic, Hungary, Slovakia, Romania, Croatia, Baltic States (EE/LV/LT), Bulgaria, Turkey, Sri Lanka, India

    Group III:

    Hong Kong, Japan, South Korea, Taiwan, Singapore, Thailand, Malaysia, Philippines, Indonesia, Australia, New Zealand

    Group IV:

    Mexico, Chile

  • US: Preorders now open

    ยท Shipping from 25 September ยท Free US shipping


    International:

    Available to order now ยท Shipping to 40 countries

    Amazon Fulfillment (purchased through our Amazon storefront for US orders only):

    Prime orders: 1-2 Working Days
    Standard orders: 3- 5 Working Days

    In-house Fulfillment:

    Items are now processed in batches weekly from Saigon, Vietnam.
    We provide free shipping on all US orders. We presently ship to a total of 41 countries. We process registered shipping through DHL eCommerce. Below are the estimated delivery times upon processing for different countries:

    Group I: 5 โ€“ 9 Working Days

    USA, Canada, United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Switzerland, Denmark, Sweden, Finland, Norway

    Group II: 7 โ€“ 11 Working Days

    Poland, Czech Republic, Hungary, Slovakia, Romania, Croatia, Baltic States (EE/LV/LT), Bulgaria, Turkey, Sri Lanka, India

    Group III:  3 โ€“ 9 Working Days

    Hong Kong, Japan, South Korea, Taiwan, Singapore, Thailand, Malaysia, Philippines, Indonesia, Australia, New Zealand

    Group IV:  8 โ€“ 15 Working Days

    Mexico, Chile


    Do kindly allow additional time for shipping during the festive period. Please be patient with us!

    The prices of the item(s) you order do not include customs taxes and import duties; the costs of these charges vary for each country. As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival.

  • The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. Each country provides a capped amount in which imports will not be charged and the specific amount is very varied from each country.

    Costs can vary depending on the items and countries being shipped from and into. Customs fees can include, but are not limited to, duties, fees, or taxes charged on items being shipped from one country to another. Please check with your countryโ€™s customs import limit before purchasing. Based on our personal experience, a single planner will not amount to any import and customs tax charges.

    As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival. If you do not accept your parcel, your items will be returned to our Singapore studio. You will be liable for any additional returns and customs charges in relation to your return; the costs of these charges will be deducted from the refunds which are owed to you.

  • If you receive your order and find it damaged from shipping or have any issues with it, please email us at hello@yourcompanionplanner.com within 5 days of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.

  • You can learn more about our return and exchange policy here.

Shipping, Deliveries & Returns