Customer Care

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contact us 〰️

  • As it is our first ever production and collaboration with our current printer vendor, we regret to inform you that we have noticed that there may be a presence of some mildest blemishes in the inner pages of some planners. However corrective measures have been in place and we hope you’ll be pleased with them when they arrive.

    Each planner that has been selected for you has been closely examined, dedicatedly and thoughtfully put together. Any planners that do not meet the minimum quality and workmanship cut are sold as misfits at a discounted price.

    We seek your kind understanding and we will be refining our process for the upcoming planners.

  • The material of the hardcover is Wibelin Fine Linen and it is vegan, REACH Compliant and FSC-certified.

    The material of the pages are hvs paper (houtvrij schrijfpapier) wood-free paper. It has an uncoated surface, hence, the rough surface texture, highly absorbent property and non-glossy appearance.

    We do not currently have FSC-certified paper for the inner pages but it is something we are working towards to for the upcoming production.

  • Your Companion 2024 Planner is a limited-edition production, and it is currently available dated version with the yearly calendar for United States, United Kingdom, Australia and New Zealand.

    We are looking at potentially creating an undated version to support more individuals.

  • Your Companion 2024 Planner is a limited-edition production and we have limited quantities for each color ( Saddle, Ocean and Black).

    We seek your understanding to pick other color and/or follow us on our newsletter to get the latest dips about our upcoming production and releases!

  • Misfits are planners with less-than-desirable ‘blemishes’ that did not make the cut to be sold as the original. They could be any of the stated color with issues on the cover, slight tears, scratches or dots on specific inner pages. Each of these planners will be specified and categorized accordingly to either Misfit A (Mild) or Misfit B (Moderate) blemishes.

    The story:

    Unfortunately, our collaboration with our particular printer vendor was not a complete positive or successful experience. Our printer vendor did not deliver and provide the highest, immaculate and desired quality, workmanship and congruence with our provided artwork. We have decided to take accountability on our side and provided additional corrective work upon delivery.

    Each planner that has been selected for you has been closely examined, dedicatedly and thoughtfully put together. Any planners that do not meet the minimum quality, congruence and workmanship cut are sold as misfits at a discounted price.

    Ps, as 1/3 non-sacral beings, we really needed to learn it the hard way through trial and error and tons of experimentation. We seek your kind understanding and we will be refining our process for the upcoming planners.

  • Yes! That is in the pipeline indeed, the vision is to support as many energy types in the world. We are looking at it for the upcoming year. Please follow us on our newsletter to get the first dips on this!

  • We strive hard to provide you with plastic-free and recyclable packaging options whenever available.

    Our planners are wrapped in recyclable shrink film to protect the covers. The shrink film has a #4 recyclable rating. The film can often be made into bin liners and cans, compost bins, shipping envelopes, etc.

    Each planner is then stored in a velvet bag for convenience and subsequently layered with a biodegradable bubble wrap and packaged in a recyclable book mailer.

    Our plant-based bubble wrap rolls are more environmentally friendly then the current traditional PE plastic ones. The bubble wrap is made up of corn starch PLA and PBAT and it can be completely degraded within 90-180 days.

    We prefer to compromise on weight to ensure protection and integrity during transportation. The estimated weight for each planner with packaging is 760g.

  • Yes, we do! If you’re looking to buy 10 or more Your Companion products as a gift to your team, your friends, anyone you know and love...we have bulk pricing available. For more information, email us at hello@yourcompanionplanner.com.

General

Payment & Order

  • We accept Paypal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay and debit cards as modes of payment.

  • Please send an email to hello@yourcompanionplanner.com along with an image of the item(s) you received and your order confirmation so we can expedite a solution.

  • Please send an email to hello@yourcompanionplanner.com within 24 hours along with the invoice number, correct email and shipping address.

  • Items are now processed by batches weekly. Shipping is calculated at checkout. Only registered shipping is available.

    Do kindly allow additional time needed to be shipped during festive period/high season. Please be patient with us! Below are the estimated delivery time upon processing for different countries:

    Singapore: 2-3 working days
    Japan: 4-11 working days
    Thailand: 5-11 working days
    South Korea: 8-16 working days
    Other parts of Asia: 2-20 days

    United States: 8-21 working days
    Canada: 10-22 working days
    United Kingdom: 5-12 working days
    Australia & New Zealand: 7-18 working days
    Europe: 7-18 working days

    Each planner is packed with a recyclable shrink wrap for splash-protection, stored in a lux velvet bag for convenience, layered with a biodegradable compostable bubble wrap for added protection and shipped in a standard recyclable book mailer.

    The prices of the item(s) you order do not include custom taxes and import duties; the costs of these charges vary for each country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival.

  • Yes, all planners are shipped from Singapore and fulfilled by Singapore Post. Wherever you are in the world, if you are a Projector in Human Design and you would love a copy of this, we will do our best to make it happen for you.

    Please allow 2-3 days for shipping to proceed. Shipping is calculated at checkout. Please allow 2-3 days for shipping to proceed. Only registered shipping is available.

  • The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. Each country provides a capped amount in which imports will not be charged and the specific amount is very varied from each country.

    Costs can vary depending on the items and countries being shipped from and into. Customs fees can include but are not limited to duties, fees, or taxes charged on items being shipped from one country to another. Please check with your country’s custom import limit before purchasing. Based on our personal experience, a single planner will not amount to any import and custom tax charges.

    As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of charges may be necessary to release your order from customs on arrival. If you do not accept your parcel, your items will be returned to our Singapore studio. You will be liable for any additional returns and customs charges in relation to your return, the costs of these charges will be deducted from the refunds which are owed to you.

  • If you receive your order and find it damaged from shipping or have any issues with it, please email us at hello@yourcompanionplanner.com within 5 days of delivery along with an image of the item(s) you received along with our order confirmation so we can expedite a solution.

  • You can learn more about our return and exchange policy here.

Shipping, Deliveries & Returns